Something happened where they canceled my withdraw and didnt tell me and I went on live chat a little pissy since its 72 hour pending period I would have to wait all over again. After voicing my displeasure I got a notification by my ewallet I was paid. So that was superb service! Well done to them! So pretty good experience with them for sure. Not sure how much I will play there in the future since only being allowed to play 9 slots is a bit ridiculous but at least I know if I do, I will be paid.

I went through the worst possible experience in a casino. This site is dishonest and the support is ridiculous

I do not recommend to anyone to register or deposit money in this company

Be careful.

According to our terms and conditions and for security reasons the company has the rights to request any additional document at any time.

In order to fully verify your account, we kindly request to send all the additional documents as per our CS team request.
The customer account is blocked due to his refusal to send the additional documents.

VBET (VBET LATAM of group BETCONSTRUCT) is definitely, without a doubt, the worst site I have ever played. Chat support teams with no access to anything, repeating the same answers every day, as if they were robots, look like children without any training, education and intelligence to work on a gambling site

Last week I registered my account. I did the verification of age, personal data and address. Everything was verified and I received a confirmation message. Then I made my first deposit. On the same night, I made less than 10 bets and made a small profit. I tried to access my account minutes later to play in the NBA and the account was locked

I joined the chat Friday. They spoke to wait to see what happened. I was told to wait 24h. At the end of Saturday, I entered the chat again, I was told that the account was blocked because the address verification is pending (a lie, because I only deposited it after the account was completely verified), but they asked for a second proof of address and I sent it. I was told to wait another 24 hours. At the end of Sunday, I went back to the chat to find out and they said that the case was still in process. I was told to wait another 24 hours. Now, at this very moment, we were finishing Monday, I entered the chat and they tell me to wait another 24 hours. That is, nothing happened, nothing happens, nothing will happen. They stole my deposit and my winnings

My advice to all friends on the forum is to never register an account at VBET or on BETCONSTRUCT group sites, as they are sites that will validate your account, make you safe to deposit, play, but if you have any profit they will block your account, ignore you for days, weeks, months, years, for no reason, just to keep your money

i will update with the bank investigation resolution in about 2.5 months, my hope that the bank see they owners doesnt exist… just in digital words, no physical way to contact them.

I read in a forum that they was paying with months of delay or even not paying since few yrs ago… this is a must blacklisted casino just because that, idk if its true but one user said that they had financial problems then was no more a fair casino, you can search too the licence number in google and read about that master licence, Curacao…., you will read only warnings.

The support is really arrogant and never, never solve anything, always send ur problem to the correct department, thats all, an sometimes get a msg as answer, others no, j k

I enjoyed my game at sportsbook here, but, when i tried to witdhraw any ammount, the things changed… a lot and they just make what they want, bah, do it, i just trust my bank will do a correct investigatiion then they will explain

The free spins were credited, but after a lot of headache.

I was suprised that they processed it so quickly during the weekend!

🙂