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Complaints Moderator — Wed, 07 Feb 2024 12:34:55 +0000

In reply to ebru.

Hello ebru,

Please post a complaint in reply to the following forum thread: //lcb.org/onlinecasinobonusforum/direct-casino-support/oppa888-casino/msg467560#msg467560

Thanks!

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ebru — Tue, 06 Feb 2024 17:37:48 +0000

I only deposited money to Oppabet, but they have blocked my account and are not allowing me to withdraw my funds.
They are not paying out the money I deposited, even though I have successfully passed all document verifications
id:142820121

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132013 — Sun, 18 Aug 2019 02:02:03 +0000

ok i really give up. I sent my id with a watermark as you said me. The first email said me that my birthdat was wrong. So contacted the chat support and they said that was a casino error. So I sent the same id with watermark as you recomend me and they said me that they cant accept them:

Malaysia CS Oppa888We will do the correction Sir. sorry for the inconvience caused. 1. take a photo of your national ID (Front and Back) We will refer to the relevant depart to do the correction on you Date of Birth
Martin ….i sent my id to [email protected]

when I open an casino account I allways use my real personal data

this wasnt my mistake

they have my id I sent it today

Malaysia CS Oppa888We acknoledged the mistake is ours.
Martin ….ok so please solve it

the casino has my id pics

And the other problem is that I cant check my birthday datails in my account. The chat support sent me a screen that looks really diferent from my screen (personal datails)

So what Im asking is please close my account, I sent my id as you said me with a water mark.

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132013 — Mon, 12 Aug 2019 00:19:19 +0000

Hi there, now is different. with that explanation all seems good to me now. Ty for let me know that. No one said me that before.

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OPPA888 — Sun, 11 Aug 2019 12:50:42 +0000

Dear 132013,

After investigating with several departments, I have found your records of this issue.

Kindly allow me to explain,

Due to government and license regulations stipulated by the Belize government, all withdrawals and account closures require a copy of the player’s respected national ID.

This is to ensure there has been no foul play or money laundering involved. This is the same requirement with the majority of respected government issued online casino licenses.

I have placed your account and account closure a top priority, and you need only provide a copy of your national ID ( you may place a large transparent watermark across it to ensure it can’t be misused elsewhere ) and we can refund you your remaining balance and close your account immediately.

You are welcome to contact me, or any of our customer representatives to provide your national ID as it is the final step in order to close your account.

Please let me know if you have any further issues or questions. I am happy to help.

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132013 — Fri, 09 Aug 2019 11:09:43 +0000

I create an account here, few weeks ago. Made some deposits, and now I want to close my account and is almost impossible, they keep not answering my emails, they asked to me to send emails with reason. I did all of that and they dont close my account. I dont want to play here anymore, my experience is terrlible. I m not recomend this casino at all. The main reason is this thew do wat they want.