Hi ikatty425,
Thank you for sharing your experience.
We understand that our payout process did not meet your expectations. We strive to have a streamlined process for withdrawals, however if this was your first withdrawal there are additional steps to take into consideration in order to verify your account before the funds begin their journey to you.
If you used a bonus while playing at the casino, there are bonus requirements that have to be met before requesting your withdrawal.
Our support team is available 24/7 via live chat to help clarify any pending steps so you can enjoy your winnings!
Best Regards,
Casino Experience Team.
Hello lillysmimi,
Thank you for bringing this to our attention, and we sincerely apologize for the delay you experienced during the verification process.
We understand how frustrating extended wait times can be, and we’re truly grateful for your patience and cooperation throughout. We are glad to let you know that the documents have now been verified so you may request your withdrawal at your earliest convenience.
Your feedback helps us improve, and we’re committed to making these processes more efficient moving forward. If you need any further assistance, please don’t hesitate to reach out to our support team—we’re here to help.
Kind regards,
Casino Experience Team
The layout is simple, but the games are lots of fun, and I love the quirky vibe. Withdrawals are smooth, and their bonuses are a nice touch. Perfect for a light-hearted gaming session �?I’ll definitely be back for more! 
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) Support was great...games were great...easy deposit! I think I have finally found my home casino, rather than searching half the day just trying to find a casino that would even accept my deposit method lol...GREAT JOB DUCKYLUCK
]]>Hi Hamotryb,
Thank you for sharing your feedback! We understand how important transparent promotions are, and we’re sorry to hear you felt disappointed. Our goal is to provide a rewarding experience, so we’ll pass your concerns along to the team for review.
If you have any questions about current offers or need assistance, feel free to reach out—we’re here to help!
Best regards,
Customer Experience Team
Hello Jeremy Salmons. We do always mention our clients that BTC is faster to receive payments. Sending a bank wire means that we use an instutition that process this and it becomes a longer process. Please reply with your username for us to review your account, we would love to help you out with your issue.
]]>I’m not sure how you are going to help. I have been playing here for months. I was told multiple times that you can reverse withdrawals and use the available coupon. I specifically asked if I can reverse withdrawals from free chips and free spins. So this entire time I have lost every single one of my withdrawals that were already at max cash because I thought I could reverse them, soo did and lost. The 1 time I finally won on a reverse withdrawal promotions the casino took all my winnings. Why did the casino tell me I could do it in the first place? Why were they watching my lose my withdrawals that were already at max cash out for months without telling me? The rules on that bonus are def not clear and it seems to be intentional.
I also do not like all the lies on the website. Weekly loot drops? Never.
Personal host? Nope
Your host gives u bonuses and gifts? No host no gifts.
Customized bonuses? Nope
Weekly drawing? Never heard of a winner or what they won.
My user name is melissa311 on slots and casino is the one I’m referring to
]]>Hello Daisy11111. Please provide us with your username in the casino for use to review your account. We want to be able to help you!
]]>Can I use a match bonus and reverse my $100 withdrawaljQuery34101112786806200099_1690925155689
You – 1:53 PM
Hello, Welcome to DuckyLuck live chat support! This is MJ. I see you’re a Golden Goose, please allow a moment to transfer you to the next available Player Advocate TEAM Member. Thank you!
MJ – 1:53 PM
You are now connected to Amy – Player Advocacy.
Info – 1:56 PM
Hi Melissa, You can claim the Crypto Elite SuperMatch 295% up to $2950 (Max Cashout) with the reversal/
Hello Neon7001. We are sorry that this issue has not been resolved yet. We have requested information about this issue. As soon as we have an answer we will come back to you immediately.
]]>Hello Neon7001. Thank you for reaching out to us and exporting your issue. We will get in touch with Casino Rep and will get back to you via private message when we get a response.
]]>Have all the conversations with employess I’ve talked to recorded ]]>
what is s skilled player as opposed to a normal player” How can the system detect a skilled from a non skilled?
]]>*****UPDATE***
Hi Kkbeach218! Upon reviewing your account, we found that the promotion is in your account. All you have to do is log into your account, go to promotions and find the promotion called 25FSLCB and claim it. Once you claim it, you have to look for the game it is on (Daikoku Blessings) and start playing!
Hello Kkbeach! Thank you for y our comments. We do not work with codes directly. Can you please let us know which promotion are you referring of for us to help you?
]]>***UPDATE*****
The department in charge just informed me that Your payment has been sent.
Still nothing!! No payment as promised!!! Now customers service has told me “no it wont be today but tomorrow due to them not working today.” I specifically asked this question to the 2 other agents due 2 them not working today and they both specifically stated that “new” withdraws would not be processed on the weekends but withdraws requested during the week would in fact be paid on the weekends. Why the lies? I have all screen shots of 3 other agents via live chat telling me its guaranteed to come today August 21st,2022, It states that in my account as per all agents ive spoke to..I guess thats another lie. My impression of customer service has now utterly declined. My utter disdain for purposeful deception is beyond description. Customer service, purposely in my opinion, lied to me not once not twice not 3 times but in total 4 different times, maybe 5 with this last agent now saying tomorrow will be the day I receive my withdraw in bitcoin. Bitcoin is the only withdraw method by the way currently they will not send withdraws in any other form. So if your like myself, a total stranger to crypto currency, well if u want any winnings u better get some bitcoin or ull not receive anyting. That’s unacceptable as well as waiting 6 days 4 a withdraw using crypto I am ALREADY verified. I requested it on a wednesday promised it originally in a few hours then it turned into Aug.21st, no question they told me, even though they don’t work on weekends, they said that my withdraw would still be added, then newest excuse is no they don’t work on weekends you’ll have to wait until tomorrow.. ALL I HAVE TO SAY IS IF THEY DO THIS 2 SOMEONE WITH A SMALL WITHDRAW, UNDER A $1,000 MAN ID HATE 2 SEE IF YOU WON ANY SUBSTANTIAL AMOUNT. WOW. It seems they cant payout smaller amounts i cant 4see them ever being able to payout bigger wins. I was willing to go to their site and use it again even though i wasn’t getting paid until today, but now that hasn’t happened I’m concerned about ever even using them again. I absolutely LOVE LOVE LOVE THEIR GAME OPTIONS, im hoping they rectify the situation so I could possibly justify the use of their site again. But that would take a really solid excuse as to all of the deceptions and bold faced lies as well as something 4 all of the uneeded syress ive experienced.This has been hell..Can anyone help me with this please. I have all of the screen shots I can show you all of it.. thank you.. My screen name is the same as this one above.
FYI
I truly want to change my rating because as I said I love this site. Frankly this site is better then all other in the form of their game offers.. But if this is the experience each time I may ever win and request a withdraw, will the stress doesn’t seem to warrant my use of their site. But I’m optimistic let’s just wait and see what they have to say and my withdraw without a doubt has no excuse not to be in my wallet tomorrow. Period.
Hi JustinBarbey102. The department in charge has reviewed your case. You were in violation of the next term:
Violation of the following term:
6.11
Any additional deposits made during promotional play will be bound to the terms of the ‘active’ bonus. An ‘active’ bonus is defined as a bonus that the player has claimed and has not yet completed by either bringing their account balance to exactly $0.00 (�? £, Rx10) or by cashing out winnings after completing the bonus requirements.
This being said, and because of the fact that we do value you as a customer, the department in charge has decided to make an exception on this rule and deposited in your account half of the amount. Please be aware that you will need to, from now on, meet the minimum deposit requirements as well as the bonus requirements.
You can reach out Customer Service Department and they will help you out with your needs.
Hello JustinBarbey1021,
Please send us your casino username via private message and we will contact the casino regarding your case and try to help you out.
As you know, we provide extremely generous bonuses at DuckyLuck so that our casual players can stretch their deposits and have more chances to win.
That said, it seems that you are a skilled player who does not require the assistance of bonuses to win. As such, we will be removing bonus eligibility from your account.
You still have full access to all games in our library, and keep in mind that without having to meet bonus requirements, you can now withdraw without being tied to pesky terms any time you have a win! ]]>
You see…I know what they know because I’ve been in this buisiness for Eons both operations and as a gambler and that pisses them off cause I see threw the bullspuckee. ]]>
and now my last and favorite one is and i quote” It’s simply the terms of the site, the estimate based on experience is 72 hours to 24 hours on crypto but that’s not a guarantee, only guarantee is you will get your payout”
so i replied you have to pay people in a timely fashion. kind of like how you take our money 24/7.
guarantee that its a one women operation with and bunch of animals and a rich boyfriend that pays out 2 days a week. I deposited withdrawal at the stars casino in less than an hour get your act together duckypunks
and no one knows when the withdrawal will be finished probably ]]>
I don’t know. I feel like there are better options as far as online casinos are concerned. Like someone else mentioned, the deposit and withdrawal limits are kind of high. I wish they would have offered a no deposit bonus for people to at least try them out before depositing. They do have several different software providers, so that’s nice. Just playing Real Time Gaming slots all the time can be mundane. Like I said. Better options out there. ]]>
used a NDB and won $10 so was able to dabble. ]]>
UPDATE: So I tried again and I actually really like it. And they have instant btc withdrawal as well. They do have rival games, but it’s it’s fun and my money stretched a long way.
]]>We double-checked with the casino rep and the Netherlands is allowed for this brand. They accidentally removed it from their list of allowed countries but thanks to your post and our notification they changed it, so all good now. We also updated our list so you should be able to register.
]]>i gave a 4/5 stars because i love this casino , i can’t juge how they pay because i haven’t win yet , but i will review later about this in this case !!
]]>So … No Duckyluck for The Netherlands I’m afraid!
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