Lets get to the point of this message. It all started when I had issues with depositing because Google Chrome didnt let me proceed with the payment provider that they had in the moment, saying its not safe (they change the regular payment provider to another one, after 6/7 months of playing). I contact them on Facebook and they instantly help me out, change to different payment service and I was able to deposit.

The problem came when I needed to make a withdraw (to Visa/Master Debit). They change the withdrawing payment service/provider 3 times and on every report that I send, I received the same answer, over and over again, its like I was talking with bots – they couldn’t do anything. I contact them on FB and on 2 different emails. Same answers. The support agent on live chat, also told me to make another deposit and than I would be able to withdraw. I made the deposit, still no change. Some Error was popping out.

I contact them again, they change the withdrawing payment service once more. Now, they set the withdrawing limit x30 times higher for Visa/Master cards than the other services like Skrill, Perfect money etc. I ask them why did they do that, same answer from everyone: they are not the ones that set up the limit. I ask them over and over again to put back the same withdrawing payment provider like it was one or two weeks before – they didnt want. I’ve become mad because I told them when I had depositing problems they find out a way so I can deposit, but when I had withdrawing issues, they didnt want to help.

Because I had screenshots from every conversation and because one agent suggest that I should make more deposits in order to withdraw, I told them I will sue (its not like they care I think).. But after all of that, the support from emails sad they can’t do anything, chat agents were like acting like bots and the guy from Facebook sad they will look it up. They change the provider, I made the withdraw and receive another email 1 day after all of this, that they cant do anything about the withdrawing payment option… so stupid.

Overall, their support, which are not so good English speakers, talking about chat service (Im not EN also) sucks and from that experience, no one knows what are they doing. (2) only because they have huge range of games and I can gamble in my own currency.

After the special investigation, the Security Service provide us with information, that all bets were made from the your account. We would like to inform you once again that according to the Rules, the account owner agrees that all actions performed in the account are performed by him / herself. If the actions on the account are made by third parties, the owner is solely responsible for access to the account

We strongly recommended you immediately connect two-factor authentication and periodically change the passwords on account and associated email. All these actions you done after treatment in the Security Service. We also told you not to give your personal data to third parties (which is strictly prohibited by the Rules of our Compan) and never login in your account from stranger devices. Now when you have completed all the necessary security measures for your account, you will be protected much better